Pets Best Pet Insurance Review 2023

Pets Best gives customers plenty of coverage options and price points. Pets Best provides multiple coverage options at different price points for cats and dogs. You can choose a comprehensive accident and illness plan or a simplified accident-only policy. Wellness add-ons are also available for pets of all ages.

Pets Best is the pet insurance provider for Progressive and Farmers

Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.

Pets Best earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula considers consumer experience, coverage options and financial strength ratings.

Based on this rating, Pets Best is on NerdWallet’s list of the Best Pet Insurance Companies.

State availability 

Pets Best insurance is available in Washington, D.C., and every state except California.

Pets Best pet insurance plans

Accident and illness plan

Pets Best offers three different tiers of accident and illness coverage — essential, plus and elite — allowing you to customize your coverage based on your budget and pet’s needs. For example, while all three tiers cover prescription medications and treatment for accidents and illnesses, only some plans will pay for exam fees, acupuncture and chiropractic care.

Regardless of which tier you choose, the plan works the same way. The company will reimburse you for a percentage of your vet bill up to an annual limit, minus your deductible. A deductible is the amount of your vet bills you need to pay yourself before the plan starts reimbursing you.

Accident-only plan

If you’re looking for a more affordable policy, you may want to consider the Pets Best accident-only plan. However, it covers treatments related to accidents only — so it won’t help if your dog gets cancer or your cat’s kidneys start to fail.

Like the accident and illness plan, the accident-only policy will reimburse you for a percentage of your vet bill up to your annual limit, minus your deductible.

Routine care and wellness

Pets Best offers two wellness plans, EssentialWellness and BestWellness, for an additional fee. These plans pay a certain amount per year toward services outlined in the policy, with no deductible.

» MORE: Complete guide to pet insurance coverage

What Pets Best Pet Insurance covers

Depending on the tier you choose, the accident and illness plan may cover:

  • Exams, treatment, hospitalization, and surgery for injuries and illnesses, including cancer, diabetes, and arthritis.

  • Prescription medication is used to treat a covered condition.

  • Hereditary and congenital conditions.

  • MRIs, CT scans, X-rays, and other diagnostic tests.

  • Prosthetic devices and wheelchairs.

  • Behavioral consultations with a vet and associated prescription medication.

  • Euthanasia.

  • Physical rehabilitation, such as physical therapy and cold therapy.

  • Acupuncture and chiropractic care.

  • Dental care for periodontal disease if your pet has met certain conditions.

The Pets Best accident-only plan will cover treatments and diagnostic tests related to an accident. It will not pay for the treatment of any illness.

Depending on which plan you choose, wellness coverage may include:

  • Dental cleaning.

  • Spay or neuter surgery.

  • Flea, heartworm and tick prevention.

  • Deworming.

  • Microchip implantation.

  • Blood, fecal and parasite exams.

  • Vaccinations and titers.

  • Wellness exam.

  • Preventive screening tests.

What’s not covered

Pets Best accident and illness insurance doesn’t cover:

  • Pre-existing conditions, except for curable conditions that don’t require continued treatment.

  • Bilateral conditions, if your pet had symptoms on either side before your policy started. For example, if your dog had dysplasia in its left hip before you bought your policy, Pets Best wouldn’t cover treatment for dysplasia on the right side.

  • Preventive care, including spaying and neutering, unless you’ve added a wellness package.

  • Cosmetic procedures.

  • Intentional injuries.

  • Breeding and boarding costs.

  • Herbal and holistic treatments.

  • Injuries related to organized fighting or racing.

  • Training and treatment for behavioral conditions, other than vet consultations and prescribed medication.

  • Cremation and burial.

  • Experimental treatments.

  • Specific dental procedures such as scaling and root planing.

  • Food and supplements.

The accident-only plan won’t cover the above or treatment for any illness. Wellness plans cover only services specified in your policy.

» MORE: Is pet insurance worth it?

Pets Best coverage options

Deductibles: For the company’s accident and illness plan, you can choose from six annual deductible options ranging from $50 to $1,000. The accident-only plan automatically comes with a $250 deductible. There’s no deductible for wellness plans.

Reimbursement amounts: You can choose to be reimbursed for 70%, 80% or 90% of your vet bills with a Pets Best accident and illness policy. Accident-only policies reimburse you for 90% of your vet bills. Wellness plans will reimburse you up to the annual maximum limit listed for a given procedure.

Coverage limits: You can choose between $5,000 per year and unlimited for accident and illness plans, while accident-only plans have an annual coverage limit of $10,000.

Restrictions and waiting periods

Age restrictions: Pets Best insures pets at least 7 weeks old. There is no upper age limit.

Waiting periods: A waiting period is the time between when you buy your policy and when your coverage begins. Pets Best’s waiting period in most states is three days for accidents, 14 days for illness and six months for cruciate ligament issues. In Maine, the waiting period is 14 days for illness and 30 days for cruciate ligament issues, with no waiting period for accidents. Wellness plans have no waiting period in any state.

Discounts

You can get a 5% discount for insuring multiple pets with Pets Best. The company also discounts military members and their families in most states.

Consumer experience

Website: The Pets Best insurance website outlines coverage details, including sample policies and comparisons with other pet insurance plans. You can also submit a claim and pay your bills online.

App: You can use the Pets Best app to manage your account, pay your bills, submit and track claims and even add a new pet to your policy.

Claims: You can file claims online or through the Pets Best app. The company can reimburse claims through direct deposit within two days of approval. Otherwise, you’ll receive a paper check five to seven days after your claim has been processed.

You may be able to have Pets Best pay your vet directly, which means you won’t have to pay as much upfront.

Customer service: You can contact Pets Best by phone at 877-738-7237. There’s also a live chat on the website and a 24/7 vet helpline included with your policy.

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